Winbuzz — Contact Us

The official Winbuzz Contact Us page. You have reached the right place in case you have a technical issue, payment, or account. The following page will offer detailed instructions on the process of safe and timely communication with our support staff

How to Contact Winbuzz

  1. Live Chat (Option for Website)
  • Available directly on the Winbuzz site.
  • Perfect when there is a pressing issue, help with accounts, and quick questions.
  • Response time: an average of several minutes.
  • Firstly, you need to choose the Live Chat icon that can be found in the lower-right corner of the website.

2. WhatsApp Support (Recommended)

  • In case of a detailed question, our official WhatsApp number (replacing your confirmed number) can be used.
  • Is best used: in follow-up support, technical troubles, payments and checks.
  • Response time: within minutes (when there is no server failure) during support hours.
  • In order to ensure timely service:
  • You can have our official WhatsApp number on-call.
  • Give us your registered email address, username and a brief description of the problem.
  • Provide screenshots, transaction IDs, or error messages, where possible.

⚠️ Important: Important: We don’t offer phone or email support. For secure assistance, only use WhatsApp or the official website’s Live Chat feature.

Common Issues & How to Reach Us

Account Access or Login

    • Make use of WhatsApp or Live Chat.
  • Enter your device information, username, and registered email.

Payment Problems (Deposits/Withdrawals)

  • Provide the date, time, amount, payment method, and transaction ID.
  • Include screenshots of any error messages or bank/wallet confirmations.

Technical Mistakes (Website or App)

  • Clearly state the problem.
  • Provide the OS version, app/browser version, and device model.
  • If at all possible, include screenshots or a brief video.

Security Issues

  • Change your password right away if you see any questionable activity.

  • Send us your transaction details through WhatsApp or Live Chat.

Confirmation (KYC)

  • For instructions on safely submitting documents, send us a WhatsApp message.
  • It takes 24 to 72 hours to process.

What Information to Include When Contacting Us

  • Username and registered email.
  • A brief explanation of your problem.
  • IDs for transactions or bets, if any.
  • Screenshots or recordings of the issue.
  • Device information (OS version, mobile/web).